All About Mediation Training

Title: Emerging Systems for Managing Workplace Conflict
by David B. Lipsky, Ronald L. Seeber, Richard Fincher
Publisher: Jossey-Bass; ISBN: 0787964344

From the Publisher

Emerging Systems for Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures.

This vital resource investigates the systems that organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination, as well as other problems stemming from governmental regulations and court actions.

Contents

Part 1: The Evolution of Conflict Management Systems
Introduction: The emergence of conflict management
Forces of change: The transformation of the social contract in the workplace
The rise of Alternative Dispute Resolution
New strategies of conflict management: The emergence of a new paradigm

Part 2: The Establishment of Conflict Management Systems
Design of conflict management systems: Internal features
Design of conflict management systems: External features
Implementation of conflict management systems
Evaluation of conflict management systems

Part 3: The Future of Conflict Management Systems
Barriers to the growth of conflict management systems
The future of workplace dispute resolution