All About Mediation Training

Title: Online Dispute Resolution For Business
By Colin Rule
Publisher: Jossey-Bass; ISBN: 0787957313

From the Publisher

In the past twenty years there have been rapid advances in information technology as well as tremendous growth in the field of dispute resolution. These two developments have led to the development of a powerful tool for business called online dispute resolution (ODR). ODR is more than just an effective solution to many of the vexing business challenges raised by the growth of the Internet. Online dispute resolution may soon become an essential component of al business transactions, both online and offline.

Online Dispute Resolution for Business is the first resource for professionals who want to leverage the power of ODR in their business relationships. Written by Colin Rule – a pioneer in the ODR field – Online Dispute Resolution for Business offers expert analysis of how ODR works, as well as a clear explanation of its advantages in a variety of business situations. Based on exclusive research and hands-on experience, the book provides up-to-date best practices as well as feedback on ODR tools and platforms from the perspective of both users and dispute resolution practitioners.

This guidebook analyzes the strength and weaknesses of ODR in a wide range of business applications, including e-commerce (both business-to-business and business-to-consumer), insurance claims, employment and workplace disputes, privacy conflicts, and many other settings.

The author also shows how ODR can be applied to address transboundary matters, online-only conflicts, and complex multi-party public disputes.

Title: Online Dispute Resolution: Resolving Conflicts in Cyberspace
By Ethan Katsh and Janet Rifkin
Publisher: Jossey-Bass; ISBN: 0787956767

From the Publisher

As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems – resources that can even help us with problems that arise offline.

Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology – in the form of online resources – can take on the role of a “fourth party,” working with and assisting the traditional third party in settling conflicts more efficiently.

Katsh and Rifkin examine the recent history of online dispute resolution (ODR) and detail the basic goals and qualities of any ODR system. They show how to use ODR as a supplement to dispute resolution that occurs mainly offline, as well as the role of the “fourth party” when ODR is exclusively online – such as when disputes arise out of online activities or when the parties are separated by distant locations. In addition, they detail the specific role of the ODR practitioner and the special skills needed to conduct online work.

Online Dispute Resolution provides practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or E-commerce disputes, as well as those working in corporate, organizational, or institutional mediation.

Title: Online Dispute Resolution: Challenges For Contemporary Justice
By Gabrielle Kaufmann-Kohler and Thomas Schultz
Publisher: Kluwer Law International; ISBN: 9041123180

From the Publisher

In a world governed by speed, the Internet plays a growing role in many of today’s innovations, and the resolution of disputes using electronic means of communication may soon be part of everyday legal practice. This book provides a survey of the current state of play in online dispute resolution, from the methods and information technology currently in use to the range of regulatory solutions proposed by stakeholders.

Taking their analysis a step further, the authors also address this new field’s most pressing issues, including possible amendments of existing legislation, treaties, and arbitration and other ADR rules. Online Dispute Resolution: Challenges for Contemporary Justice is an in-depth study of online dispute resolution today, discussing among other topics:

• The different methods of ODR
• Fields of use
• Ways to bring parties to online dispute resolution
• Validity and effects of clauses entered into online that provide for online mediation or arbitration
• Issues surrounding electronic communications and evidence in arbitration
• Enforcement of online dispute resolution outcomes, both through court proceedings and built-in enforcement mechanisms

This book also covers issues related t security and e-commerce in general. As a special feature, it contains a section on existing online dispute resolution providers, complete with interviews and statistics.

Online Dispute Resolution: Challenges for Contemporary Justice is a significant resource for legal counsel, arbitral institutions, ODR and ADR service providers, governments and governmental and non-governmental organizations, as well as those with a more academic interest. This book will provide a greater understanding of online dispute resolution to persons in the fields of arbitration and ADR, e-commerce, intellectual property, civil procedure, international law, international trade and commerce, and information technology.